FAQ
Frequently Asked Question

  1. Please visit NYDAX official website: www.ixp.nydax.com, and click the "Sign Up" on the top right side

  2. On the registration page, please follow the instructions and insert your first name, last name, email address and password. (password should contain at least 10 characters with one lowercase, one uppercase and one special character.)

  3. An email of verification will be sent to you, please log in your registered email inbox to confirm.

  4. Click on the "Verify Email" button to confirm your registration.


  5. After you log in your account


  1. Please visit NYDAX official website: www.ixp.nydax.com, and click the "Sign Up" on the top right side

  2. After you successfully login your account, please click on Deposit the upper left side of the page.

  3. Please select token to deposit.

  4. We take ETH as an example, you can see the information of that on this section, for using ETH you can copy "ETHEREUM Wallet Address" and paste it to the corresponding address section in the platform where you proceed with your withdrawal.


    Please be kindly advised:


    • Deposit in Nydax is a withdrawal action in the corresponding platform.
    • If you choose to deposit ETH in Nydax, please make sure you choose to withdraw ETH in the corresponding platform. Any non- ETH deposits that go to ETH address in Nydax, will not be able to refund.

  1. Please visit NYDAX official website: www.ixp.nydax.com, and click the "Sign Up" on the top right side

  2. If you want to purchase INVO at the current bitcoin price, choose INVO Market and input INVO in search box. Then you can enter to transaction page by clicking INVO/BTC pair.

  3. The display of the transaction of NYDAX


    1. The display area of NYDAX Announcements
    2. The display area of the current trading pair in 24h Volume
    3. The display area of K-Line and Market Depth
    4. The sell area
    5. The buy area
    6. The display of the latest completed transaction price
  4. Enter the buy area on website, refer to the token/coin price on the left, choose a right sale price of INVO and enter the number, click the button of the "Buy", then you can finish your purchase. (Sell INVO is the same as Buy INVO)
    Please be kindly advised:
    • default price of order area is the last transaction price. You can choose a market price if you want to make a transaction quickly.
    • The "25%" below amount means to buy INVO with your 25% BTC balance(same as other percentage

  1. Please visit NYDAX official website: www.ixp.nydax.com, and click the "Sign Up" on the top right side

  2. After you successfully login your account, please click on Withdraw the upper left side of the page.

  3. Please select token to deposit.


  4. We take ETH as an example, you can see the information of that on this section, for using ETH you can copy “ETHEREUM Wallet Address” and paste it to the corresponding address section in the platform .
    Please be kindly advised:
    After that, please input the withdrawal amount. Our system will deduct the transaction fee, and calculate the amount you will get.
    Please be kindly advised:
    • Withdrawal in NYDAX is a deposit action in the corresponding platform.
    • If you choose to withdraw ETH in NYDAX, please make sure you choose to deposit ETH in the corresponding platform.

If it shows "2FA code error" when you input Google Authentication code, please follow the instructions below to solve the problem:

  1. Synchronize the time (hours) on your mobile phone (the Google Authenticator application) and the computer (from which you register on the NYDAX website). For the Android user, please synchronize the time(hours) in the Google Authenticator app.
  2. Browse in the incognito mode with Google Chrome
  3. Clear up browser cache and cookies
  4. Try it on the mobile APP

  1. Please visit NYDAX official website: www.ixp.nydax.com, and click the "Sign Up" on the top right side

  2. Please log in to your NYDAX account and click 【security】tab and after that click on Enable button

  3. Please complete below form

  4. Please enter the token code

  1. Please visit NYDAX official website: www.ixp.nydax.com, and click the "Sign Up" on the top right side

  2. Please log in to your NYDAX account and click 【security】tab and after that click on Enable button

  3. Please setup according to below form

ٌWe support all European countries and Australia

  1. NYDAX tries its best to improve SMS Auth. coverage. However, some countries and areas are currently not supported.

  2. If you cannot enable SMS auth., please refer to our Global SMS coverage. If your area is not covered on the list, please enable Google Auth.

  3. If you have bound SMS auth., or you are in the Global SMS Geo. coverage, please take the following steps:

    1. Ensure the Cellphone has a good signal, otherwise, please re-position to a better spot.
    2. Close Anti-virus software and/or firewall apps on your cellphone;
    3. Restart your cell phone.
  4. For now, some countries are not supported by NYDAX’s SMS system. If this applies to you, please use the Google Authentication Verification to bind it to your NYDAX’s account for security.

  1. Please visit NYDAX official website: www.ixp.nydax.com, and click the "Sign Up" on the top right side

  2. Please click “Submit Identify Info”.

  3. Please fill in your personal details and choose the Country of Residency.

  4. Based on the issuing country of your ID documents, please choose a valid ID type. For most of the users, you can choose the passport, ID card or driver’s license..


  5. We take passport as an example:


    1. Please whether take a photo of your passport information page or upload a picture from your computer.
    2. Please take a selfie. (In the selfie, you need to hold a handwritten note, and please write “NYDAX” and the current date
  6. Important Tips:


    1. Photos must be in PNG or JPEG (.jpg .jpeg .jpe .jfif .jif) format.
    2. Photos must be clear and high-resolution, with all information clearly visible
    3. Photos and documents must not be edited or manipulated.
    4. Color photos only.
    5. Documents presented must be original (not copies)
    6. No watermark on the photos
    7. The ID must be valid (for example, passports that have expired will not be accepted).
    8. Your face must be clearly visible.
    9. Only one person per photo.
    10. The handwritten note must say “NYDAX” and the current date.
  7. After you successfully upload the required photos, your page will turn to face verification. Please click “Finish” to continue the process.
  8. After you complete the above processes, please patiently wait for 1-3 days for the result.
    1. Please be sure to complete the entire ID verification process within 15 minutes, and do not refresh the browser at any time during the application process.
    2. You may attempt the ID verification process up to 3 times per day. If your application is denied 3 times in a day, please try again after 24 hours.

4 security tips listed as blow:
  1. DO NOT give your password to anyone!

  2. DO NOT call any phone number for someone claiming to be NYDAX Support!

  3. DO NOT send any money to anyone claiming to be a member of NYDAX.

  4. Enable Google Two Factor Authentication!


Below are a few tips for securing your NYDAX account.
  1. Use a unique email address and password for your account

    You can use a secure password manager like LastPass or KeePass to keep track of your passwords.

  2. Enable 2FA on your NYDAX account

    2FA adds an extra layer of protection to your account in case your password is compromised.

  3. Always make sure you are visiting https://www.nydax.com

    Many phishing sites mimic NYDAX to trick you into telling them your personal details. Make sure you’re visiting the real site.

  4. Don’t click links or open attachments in emails

    Unless you are absolutely sure the email was sent by NYDAX.


  5. Enable your Anti-Phishing Code

    Log in to your account and head to the Account Center, then follow the instructions in the Anti-Phishing Code section. This code helps you ensure an email from NYDAX is genuine.


  6. Secure your email account and phone, and use PGP

    Enable fingerprint or passcode lock on your phone, use a secure email provider, and use 2FA for your email account


  7. Secure your computer

    Don’t install unnecessary software on your computer, or software from untrusted developers. If possible, consider using a dedicated computer or partition, install Linux, Chrome, a password manager plugin, and nothing else.


  8. Secure your internet connection

    Always use a wired connection if possible. If you must use WiFi, consider routing through a VPN


  1. What is a phishing attack?

    Phishing is the fraudulent use of electronic communications to deceive and take advantage of users. Phishing attacks attempt to gain sensitive, confidential information such as usernames, passwords, credit card information, network credentials, and more. By posing as a legitimate individual or institution via phone or email, cyber attackers use social engineering to manipulate victims into performing specific actions—like clicking on a malicious link or attachment—or willfully divulging confidential information.

    Both individuals and organizations are at risk; almost any kind of personal or organizational data can be valuable, whether it be to commit fraud or access an organization’s network. In addition, some phishing scams can target organizational data in order to support espionage efforts or state-backed spying on opposition groups.

  2. How to Prevent Phishing Attacks?

    Organizations should educate employees to prevent phishing attacks, particularly how to recognize suspicious emails, links, and attachments. Cyber attackers are always refining their techniques, so continued education is imperative.

    Some tell-tale signs of a phishing email include:

    1. ‘Too good to be true’ offers
    2. Unusual sender
    3. Poor spelling and grammar
    4. Threats of account shutdown, etc., particularly conveying a sense of urgency
    5. Links, especially when the destination URL is different than it appears in the email conten
    6. Unexpected attachments, especially .exe files
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